Refund and Shipping Policies

Last updated: November 07, 2023

Thank you for shopping at Omega Mystery Box.

We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Orders placed generally ship within 1 to 2 business days unless prior or other arrangements have been made at Omega Mystery Box’s sole discretion

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to BVC LLC DBA Omega Mystery Box, PO BOX 777356 Henderson, NV 89077 USA.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Omega Mystery Box, accessible from omegamysterybox.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Orders placed generally ship within 1 to 2 business days. Cancellations may only occur on the weekend, after-hours, or prior to a shipment being fulfilled.

The deadline for cancelling an Order depends on the day. We can cancel orders on the weekend, after-hours, or prior to a shipment being fulfilled. We adhere to a strict shipping policy and generally ship within 1 to 2 business days.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email at [email protected]

We will reimburse You as quickly as possible, generally within 7 to 14 business days. If we were unsuccessful in voiding the payment you may incur some fees fees for such reimbursement as imposed by the credit card processor.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• You contact us within 24 hours of receiving your shipment to report any damage
• The Goods are in the original packaging
• You notify Omega and provide photographs of the damage to the shipping boxes and product boxes to our email within 24 hours [email protected]

The following Goods cannot be returned:

• All other reasons, Goods, or shipments that do not qualify for the return policy above

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

PO BOX 777356 Henderson, NV 89077 USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: [email protected]